Kraig Delana

Research Interests

My research focuses on operational innovation and coordination in healthcare settings with the goal of generating impact on operations, policy, and outcomes.   Using both analytical and empirical modelling techniques, I investigate how the impact of operational innovations is determined by the coordination, or lack thereof, in the joint responses of policy makers, payors, providers, and patients. 

Research Papers

Proactive Customer Service: Operational Benefits and Economic Frictions.  With Nicos Savva and Tolga Tezcan.  Manufacturing & Service Operations Management 23.1 (2021): 70-87.
Finalist: 2018 IBM Best Student Paper Award for INFORMS Service Science

Multi-channel Delivery in Healthcare: The Impact of Telemedicine Centers in Southern India.  With Sarang Deo, Kamalini Ramdas, Ganesh-Babu B Subburaman, and Thulasiraj Ravilla.  Management Science  69.5 (2023): 2568-2586. (Online Appendix)
Finalist: 2019 MSOM Student Paper Competition

Work in Progress

The Role of Physician Integration in Alternative Payment Models: The case of the Comprehensive Joint Replacement Program. With Chris Chen.  Current Status: Major Revision at Management Science in progress.