Kraig Delana

Research Interests

My research focuses on operational innovation and coordination in healthcare settings with the goal of generating impact on operations, policy, and outcomes.   Using both analytical and empirical modelling techniques, I investigate the impact of operational innovations and how this is influenced by the coordination, or lack thereof, in the joint responses of policy makers, payors, providers, and patients. 

Research Papers

Proactive Customer Service: Operational Benefits and Economic Frictions.  With Nicos Savva and Tolga Tezcan.  Manufacturing & Service Operations Management 23.1 (2021): 70-87.
Finalist: 2018 IBM Best Student Paper Award for INFORMS Service Science

Multi-channel Delivery in Healthcare: The Impact of Telemedicine Centers in Southern India.  With Sarang Deo, Kamalini Ramdas, Ganesh-Babu B Subburaman, and Thulasiraj Ravilla.  Management Science  69.5 (2023): 2568-2586. (Online Appendix)
Finalist: 2019 MSOM Student Paper Competition

The Role of Physician Integration in Alternative Payment Models: The case of the Comprehensive Joint Replacement Program. With Chris Chen.  Accepted at Management Science. 

Work in Progress

A State-Dependent Riccati Equation Index Policy for Dynamic Production Sequencing in Compounding Pharmacies.  With Chris Chen and Xiaoshan Peng.
This project has received funding from the EU’s Horizon 2023 research and innovation program under the Marie Skłodowska-Curie European Postdoctoral Fellowship Grant agreement No 101150714.

The Effects of Hospital-Physician Integration on Patient Access.  With Jong Myeong Lim.

This paper was partially funded by MICIU /AEI /10.13039/501100011033 / FEDER, UE, Grant No. PID2024-160218OB-I00.